Forms: Request for Loan File
Instructions for Requesting a
can also be downloaded
as a .pdf form
To request your loan file, first
review all of your signed documents
given to you when your loan closed.
The name, address and phone number
of your original lender will be
included in this information along
with the contact information for
the company’s corporate headquarters.
Call corporate headquarters and
tell the operator that you want
the department that stores original
loan files. Sometimes, this is
merely called the “warehouse” and
sometimes this is called “the
vault.” Another option is
to ask for the company’s “Custodian
of Records” if neither of
these names works.
If the corporate headquarters
of your lender is unable to help
you, you should then call the Servicing
Department where you send your
monthly payments. Their phone number
should be on the monthly statements
sent to you or in the coupon book
you might have received at the
beginning of your loan.
In either event, be prepared with
your loan number, the address of
the mortgaged property, and some
other form of identification, such
as the last 4 digits of your social
security number to give to the
Once connected to the correct
person, tell that person that you
want to order a copy of your original
loan file, copies of your payment
history and copies of all servicing
notes. As part of the conversation,
please be sure to ask the following:
What is the address where
I should send my written request?
Should it be addressed to
a particular person or dept?
If so, who?
Does my written request need
to be notarized?
How much will my request cost?
Who do I make the check to?
Once you have this information,
you can use the LOAN FILE REQUEST
form letter, below, to make your
written request. Make sure that
you put the date and your home
address at the top, left hand side.
Most importantly, make sure you
sign it and have it notarized if
that is what the company wants.
Loan File Request Form Letter
Dear Custodian of Records:
I would like to order a copy
of my/our loan origination file
from your company. My loan number
and the address of the property
for the mortgage is ___________________________________________.
I would also like a copy of my
payment history and all servicing
notes. If possible, please have
the documents imaged and burned
onto a disk in .pdf format. If
not possible, then paper copies
are acceptable. Everything should
be sent to our home address listed
at the top of this letter.
Very truly yours,